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Priority Support

Priority Support | Professional Support

  • Encrypted communication is possible.
  • Contracts with larger payments attract a greater developer priority to fulfill the customer's request.
  • Customers with a higher prioritization can expect to receive faster and more comprehensive replies.
  • Terms and conditions are subject to change under certain conditions.
  • The quality of support may vary at times when the developer has a heavy workload.

Work samples which verify the quality of support are demonstrated in public Whonix forum activity. Upon request, answers can be provided in private to clients. Several communication channels are available for client convenience: Primarily forum. Also e-mail. Upon request, instant messaging may also be possible, depending on the user's assigned priority.

Solution Probability

There is no guarantee that a solution can be found for every issue. Prior experience suggests problems related to the wide range of topics already covered in the Documentation have a higher chance of resolution, and within a shorter time frame. That said, other topics may be referred as well; get in touch for further advice (see contact details below).


Charge backs are not possible. For payment options, see Payments.

Making a Payment

1. Choose a relevant payment option and make the payment.
2. The customer is eligible for priority support 30 days after the payment is made.
3. E-mail Patrick with proof of the payment and submit your question. The proof of payment must include the customer's full name, the transaction ID, country of residence, and country of habitual residence.
4. Depending on the customer's priority, the timeliness and comprehensiveness of the reply may vary.


Priority Support Categories
User support is offered in numerous areas of IT services, including:

  • Computer security engineering and education.
  • Linux distribution maintenance.
  • Qubes OS (computer security by compartmentalization).
  • Online privacy.
  • Project coordination.
  • Threat Modeling. [1]
  • Community management.
  • Cooperation with other software projects.
  • Documentation writing.
  • User support and education.
  • Basic website administration using common web applications.
  • Scandal prevention. [2]
  • Build automation script engineering.
  • Continuous Integration (CI).
  • iptables firewalls.
  • inotifywait.
  • systemd unit files.
  • Shell scripting
  • Debian packaging.
  • Debian APT repository management.
  • Linux sysadmin tasks. [3]
  • Licensing compliance.
  • Debian machine readable licensing.
  • Release maintenance: freeze, build, sign, upload, support, and hot fixes.
  • Reviewing user code and documentation contributions.
  • Contributor coordination.
  • Upstream project bug reports.
  • Review of python and ruby code.
  • git.
  • Spam reduction: moderating mailing lists, forums, and wikis.
  • Network mirroring.
  • Mediation. [4]
  • Computer maintenance and education.
  • Blog posts. [5]
  • Marketing.
  • See also portfolio / github profile.

Special Client Proposals

See Professional Support which has different terms and conditions compared to priority support.


  1. example
  2. This cannot be guaranteed, but there has been no bad press or posts pointing out any scandals, misinformation or inappropriate behavior by the Whonix team.
  3. To oversimplify it, Whonix is a collection of shell scripts, package selections and configuration files.
  4. For example, contributions to mediating the stale /etc/bash.bashrc.d implementation dispute - https://bugs.debian.org/cgi-bin/bugreport.cgi?bug=675008#72
  5. Content writeup only. Eloquent English rewording required.