Jump to: navigation, search

Support

(Redirected from Free Support Principle)
This page contains changes which are not marked for translation.

Other languages:
English • ‎español • ‎polski

Free Support[edit]

  • For Whonix specific questions not suitable for the stackexchange Q/A format, use the Whonix User Forum.

  • Help others, subscribe to Whonix's support channels.

Safety Advice[edit]

Be careful what you say! Especially in public places that are archived! What you say may reveal information about you:

  • Location / IP Address
  • Personality
  • Skills, Aims, Goals
  • Personal Details
  • Etc.

To keep your IP address hidden, visit these places anonymously over Tor, using either the Whonix-Workstation or the Tor Browser Bundle from The Tor Project.

To not link your questions to an existing email or OpenID, use a separate e-mail address, OpenID, and user names just for this purpose.

Be careful with the advice you are getting in public places. Get a second opinion, and do not run commands or perform steps which you do not understand.

Never post any custom code that pertains to your system or Hidden Service specifically.

General Advice[edit]

Free Support Principle[edit]

Short

  • 1) See in Documentation if your question has already been discussed. Use search engines.
  • 2) If possible, please try removing the Whonix specific part of your question.
  • 3) Try if the same happens with vanilla Debian jessie [and KDE] [inside your virtualizer] [over Tor].
  • 4) If yes...
    • 4) a) Congratulations! You can access different sources of support. For example Debian user forums, unix stackexchange, VirtualBox forums, KVM mailinglist, Qubes issue tracker, Tor mailing list, community or developers of the specific software you wonder about (for example Libre Office) and so forth.
    • 4) b) See if it has been discussed in Whonix's forum or issue tracker. If applicable, create a new post.
  • 5) If applicable, please consider contributing your solution back to Whonix's forum and/or Documentation.

Long

In an ideal world, all free support requests would be answered with in layman terms with no future effort. Or even better, it would be so simple, you wouldn't even have to ask questions. Unfortunately, we are not living in an ideal, but the real world. Time and knowledge is limited. Whonix will always be free in price as well as Free as in freedom? (Why?) Therefore below the approach of treating your users as co-developers[5] is elaborated.

For many, and most common questions Documentation is provided. Should your question be already documented, the only answer you will get is a link to the documentation.

Whonix is a Linux distribution. We are integrators. Whonix is based on several components and software projects developed by other projects. It is standing on the shoulders of giants. For the Whonix team it is impossible to know the answer to each and every question on every part it is based on. Therefore, whenever possible, please consider if your question can be made a general question, unspecific to Whonix. Try removing the Whonix specific part from your question. Try rephrasing it. Try asking it elsewhere. For some types of questions, this is realistically the only way you can get an answer.

As explained in more detail on the About page, on the most basic view, Whonix is based on a supported platform, Debian, two software packages by The Tor Project (TPO), Tor, and Tor Browser and many others.

To oversimplify it: Whonix is just a collection of configuration files and scripts.

Whonix isn't a stripped down version of Debian. For example, anything you can do with "vanilla" Debian GNU/Linux, you can do with Whonix. Likewise, most problems and questions can be solved in the same way. For example: "How do I install xrandr on Whonix?" -- "The same way you would with Debian apt-get install xrandr". Whonix doesn't break anything and doesn't stop you from using anything you want.

For example, a question inappropriate for the Whonix support would be "How do I save a document in Libre Office as PDF?". This is something you can easily find out your self using search engines. And if not, LibreOffice would behave the same on Debian or even any operating system. The recipient for the question should be the LibreOffice community. On the other hand, in the hypothetical (unlikely) case, the following would be a very appropriate one for the Whonix support: "I know how to save a document in LibreOffice as a PDF. It doesn't work in Whonix. How can I make it work in Whonix?"

Please don't substitute writing Tor when you mean Tor Browser or the confusion will be perfect. It's Tor, not TOR.

Got No Anonymous E-Mail Address?[edit]

Try safe-mail.net, HMAmail, outlook mail or http://sigaintevyh2rzvw.onion. This is not an endorsement! Don't trust them with anything. Just use them for creating the forum account.

As last resort, contact Patrick or IronSoldier on IRC, tell them your desired user name and password. They can create an account for you that does not require e-mail verification.

Professional Support[edit]

Consulting / support for anonymity, privacy, security, data security, Whonix & system administration services.

Priority support. Answers usually within one or two business days. You can get a sample of the quality of my work by checking out my public Whonix forum activity. You would get answers first, in private on request. You would get access to alternative means of communication including e-mail, chat and remote desktop based help (vnc/ssh).

Available on best effort basis only. No problem solutions can be promised. Usually, most time efficient and with best chances of success, is sorting out issues of topics that are already covered by Whonix Documentation. Other topics may be covered as well, feel free to ask. Goodwill in lenient way to count hours and partial charge backs if issues could not be solved.

Lower prices negotiable if the project is of general benefit to the project (for example, features that get available in the next public release) or of personal interest to me. Discounts are provided for existing and long term clients.

The price is 200 EUR / hour.

Alternatively, send your proposal, asking price (reasonable budget expectations) to lead Whonix Developer Patrick Schleizer for negotiation.

Other skills than user support that I can offer.

  • distribution maintenance, that includes...
  • project coordination
  • documentation writing
  • user support
  • What we do. Things we do at the Whonix project. Innovate, Cooperate and Educate.
  • basic website administration (using common webapps)
  • scandal prevention [6]
  • marketing
  • build automation script engineering
  • iptables firewalls
  • shell scripting
  • Debian packaging
  • Debian apt repository management
  • Linux sysadmin stuff (to oversimplify it, Whonix is a collection of shell scripts, package selections and configuration files)
  • licensing compliance
  • Debian machine readable licensing
  • release maintenance (freeze, build, sign, upload, support, hot fixes)
  • reviewing user code and documentation contributions
  • keeping contributors coordinated
  • bug reports at upstream projects
  • review of python / ruby stuff
  • git
  • spam reduction (moderate mailing list, moderate forum, moderate wiki)
  • mirror networks
  • mediation [7]

Testimonials[edit]

Thanks for developing, releasing and supporting VPN-Firewall, it's a nice and useful piece of scripting.

-- Mike Horgan CTO, Interlock Technology Waltham, MA +1.337.335.0070, www.interlock-tech.com

Footnotes[edit]

  1. http://meta.unix.stackexchange.com/questions/1461/would-you-be-happy-to-welcome-whonix-gnu-linux-users-on-unix-se
  2. http://tor.stackexchange.com/questions/tagged/whonix
  3. http://meta.tor.stackexchange.com/questions/119/would-you-be-happy-to-welcome-whonix-gnu-linux-users-on-tor-se
  4. http://unix.stackexchange.com/questions/tagged/whonix
  5. https://en.wikipedia.org/wiki/The_Cathedral_and_the_Bazaar#Lessons_for_creating_good_open_source_software
  6. Obviously not a guarantee, but there has been no bad press / posts pointing out any scandals / lies / unappropriated behavior with Whonix.
  7. Example: contribution to move forward the stale /etc/bash.bashrc.d implementation dispute - https://bugs.debian.org/cgi-bin/bugreport.cgi?bug=675008#72

Random News:

Did you know that anyone can edit Whonix's wiki?


Impressum | Datenschutz | Haftungsausschluss

https | (forcing) onion
Share: Twitter | Facebook | Google+
This is a wiki. Want to improve this page? Help welcome, volunteer contributions are happily considered! See Conditions for Contributions to Whonix, then Edit! IP addresses are scrubbed, but editing over Tor is recommended. Edits are held for moderation. Whonix (g+) is a licensee of the Open Invention Network. Unless otherwise noted above, content of this page is copyrighted and licensed under the same Free (as in speech) license as Whonix itself.