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VirtualBox/Troubleshooting

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Troubleshooting[edit]

Whonix ™ does not Start?[edit]

PAE Crash[edit]

  1. Modify this setting in Whonix-Gateway ™: Virtual Box -> Right-click on Whonix-Gateway ™ -> Settings -> System -> Processor -> Uncheck the Enable PAE/NX Box -> OK
  2. Afterwards, repeat these steps in Whonix-Workstation ™.

VERR_VMX_MSR_VMXON_DISABLED[edit]

  1. Modify this setting in Whonix-Gateway ™: Virtual Box -> Right-click on Whonix-Gateway ™ -> Settings -> System -> Acceleration -> Uncheck the "Enable VT-x/AMD-V" Box -> OK
  2. Afterwards, repeat these steps in Whonix-Workstation ™.

If it still doesn't work, change the following setting:
Virtual Box -> Right-click on Whonix-Gateway ™ -> Settings -> System -> Acceleration -> Uncheck the "Enable Nested Paging" Box -> OK

VERR_SSM_FIELD_NOT_CONSECUTIVE[edit]

If the "Failed to load unit 'PATM' (VERR_SSM_FIELD_NOT_CONSECUTIVE)." error appears, VT-x must be enabled in BIOS settings. [1]

Kernel Panic[edit]

Kernel panics are often caused by similar issues that result in the PAE crash and VERR_SSM_FIELD_NOT_CONSECUTIVE errors discussed above.

If possible, enable VT-x in BIOS settings.

If this option is unavailable, then disable PAE/NX in VirtualBox; see PAE crash above for instructions.

VT-x is disabled in BIOS[edit]

If the following error message appears.

Failed to open a session for the virtual machine {{gateway_product_name}}.

VT-x is disabled in the BIOS.
(VERR_VMX_MSR_VMXON_DISABLED).

Or.

AMD-V is disabled in the BIOS (or by the host OS).
(VERR_SVM_DISABLED).

Then enable VT-x in BIOS settings.

Error In supR3HardenedWinReSpawn[edit]

VirtualBox supR3HardenedWinReSpawn.png
Do not update whilst the VMs are running, otherwise VirtualBox must be reinstalled.

Other Reasons[edit]

Before seeking advice in the forums, please first read the VirtualBox page. It contains instructions on how to properly download and verify the Whonix ™ virtual machine images. There is also help available in the form of screenshots and video instructions.

If none of these steps work, please visit the Whonix ™ User Help Forum for further advice.

Virtual Box Disk Images[edit]

INCONSISTENCY BETWEEN GRAIN TABLE AND BACKUP GRAIN TABLE[edit]

If this error appears, sometimes it helps to:

  1. Try and convert the vmdk to vdi.
  2. Remove the old vmdk from the VM.
  3. Attach the new vdi.

Import Whonix ™ Images[edit]

Using the VirtualBox GUI to import Whonix ™ images should work well in most cases. If not, follow the steps below.

1. Check if there is enough free disk space.

2. Refer to the Whonix ™ Install Screenshots and/or Video Tutorials.

3. Delete any half-imported or otherwise broken virtual machine images.

4. Use the VBoxManage command line tool and copy the output.

VBoxManage unregistervm "{{gateway_product_name_short}}" --delete
VBoxManage unregistervm "{{workstation_product_name_short}}" --delete

5. Navigate to the folder where Whonix ™ was downloaded and import Whonix-Gateway ™ and Whonix-Workstation ™ by using the VBoxManage command line tool.

VBoxManage import {{gateway_product_name_short}}.ova
VBoxManage import {{workstation_product_name_short}}.ova

6. Clean (anonymize) the output.

# Remove operating system user name or any problematic paths.

7. Contact lead Whonix ™ developer Patrick Schleizer and send the output.

Footnotes[edit]


No user support in comments. See Support.

Comments will be deleted after some time. Specifically after comments have been addressed in form of wiki enhancements. See Wiki Comments Policy.


Anonymous user #1

one month ago
Score 0 You

Failed to open a session for the virtual machine Whonix-Gateway-XFCE.

WHvCapabilityCodeHypervisorPresent is FALSE! Make sure you have enabled the 'Windows Hypervisor Platform' feature. (VERR_NEM_NOT_AVAILABLE).

VT-x is not available (VERR_VMX_NO_VMX).

Result Code: E_FAIL (0x80004005) Component: ConsoleWrap

Interface: IConsole {872da645-4a9b-1727-bee2-5585105b9eed}

Patrick

one month ago
Score 0++
Please enable VT-x / virtualization in BIOS.
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